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How to predict a collective protest and what to do about it
How to predict a collective protest and what to do about it
How protests gather momentum and why often they don't. Whilst at first sight this may appear to be a bit of an odd research subject for us to be briefing you about, when you look into it, it says a lot about human behaviour in organisations and how to predict whether people will or won't collectively object to something happening in your organisation.
How doing wrong is different in the East and  West
How doing wrong is different in the East and West
Research into company computer abuse in Korea has thrown up an important difference between East Asian workers and their Western colleagues: where Westerners may be more afraid of being busted and punished, Koreans of the impact on their social standing. This stems from the collectivist nature of East Asian society against that of the individualistic nature of those in the West. For multinational companies with interests in the East and West, this is an important factor to consider in management approaches.
Tensions within management roles
Tensions within management roles
An interesting paper, just published, about the tensions faced by leaders in health care scenarios. It shows some really useful constructs for leaders and managers in other contexts. The study found that often there are perceived differences between the aims of different parts of managers jobs. In this case between the aims of the role of being a nursing manager and the aims of being a health service provider. The tensions between the differing aims of different parts of the job usually means that the leaders’ and managers’ ability to deliver improvements are frequently undermined.
An exploration of the ‘dark side’ associations of conflict, power and dependence in customer – supplier relationships
An exploration of the ‘dark side’ associations of conflict, power and dependence in customer – supplier relationships
All of us have probably had issues with a telephone or utilities supplier at some point. Some of the larger companies frequently have very poor customer service reputations and this does impact on their ability to retain business. A paper just published by researchers in France looked at the component parts of the ‘dark side’ of customer – supplier relationships.
Birds of a feather flock together
Birds of a feather flock together
The idea that, among customers in retail environments, the adage ‘birds of a feather flock together’ appears to be true for sales at least. A new study looking at customers in a luxury department store shows that customers tend to have an enhanced brand experience of a store if they see people similar to themselves there.
Can conflict management processes improve productivity?
Can conflict management processes improve productivity?
Many studies over the years have shown that conflict in the workplace often has a negative impact on productivity. Research just published asked whether conflict management within teams does actually improve output and productivity?
Can management prevent the downside of change?
Can management prevent the downside of change?
Cost efficiencies are usually the driver in staff cutbacks in the service industry, yet one of the most important factors in job satisfaction for those at the coalface is client interaction. Could effective management, where the staff trusts its managers, improve the negative implications of such change?
Commonly held values in entrepreneurs
Commonly held values in entrepreneurs
In a research study just published in the International Journal of Entrepreneurial Behaviour & Research, William Kirkley examined the deeply held values of entrepreneurs, and four primary factors that distinguish entrepreneurs.
Conflict Management Protocols In Management
Conflict Management Protocols In Management
People have different perspectives and different ideas and sometimes those ideas and perspectives change or create conflict. A paper just published in International Journal of Economics, Commerce and Management looked at the case of a bank and found that ‘conflict management protocols’ can help to prevent conflict becoming problematic.
Eating a beetle: How to get your radical ideas accepted
Eating a beetle: How to get your radical ideas accepted
How do organisations like Apple get new ideas accepted by the public to the extent that they want to buy them? Using the example of entomophagy (people eating insects), a new research study has shown how managers and marketers can use psychology to help break a product to the public domain that is considered to be outside current cultural norms and experience.
How does the senior management of a company affect the brand? Let me count the ways….
How does the senior management of a company affect the brand? Let me count the ways….
It has been pretty much accepted that senior management can have a major impact on the delivery to the customer of a brand’s values and vision. However, very little work has been done to look at exactly what that impact is.
How to manage people who do boring, repetitive jobs
How to manage people who do boring, repetitive jobs
There has been a lot of previous research into how boredom impacts productivity in a wide range of settings. Virtually all the studies found, as you would probably expect, that when someone is bored they tend to make more mistakes and become increasingly inattentive to their work. Other than mistakes, studies have also found, somewhat counter-intuitively that repetitive work frequently results in slower output over time.
How to Predict Unethical Management Behaviour
How to Predict Unethical Management Behaviour
A paper just published by a team of researchers from universities in the UK, Germany, Austria and Switzerland looked at what the primary factors are in the development of unethical behaviour by managers and leaders. Both unethical behaviour and the tolerance for unethical behaviour is gaining wide recognition as being a primary threat to businesses and organisational health both financially and operationally.
Industry 4.0: How new factory technology is improving Lean Product Development
Industry 4.0: How new factory technology is improving Lean Product Development
A new paper just published in the journal, Science Direct Procedia, shows how Lean Product Development is at the cusp of a new evolution of Smart Product Development. Let’s look at the concept of Lean Product Development and look at how technological advances in manufacturing are taking it to the next step.
Innovating your way out of a bureaucracy
Innovating your way out of a bureaucracy
A research paper just published in the Greek version of Review of Applied Management Studies looks at what was considered to be a largely bureaucratic and failing state owned airline, Olympic Airways, and examines how it took on new innovations that would ultimately improve its competitiveness before it was privatised and sold in 2009, in the midst of the financial crisis.
Making a business plan an active process
Making a business plan an active process
A study just published in the journal, Advances in Production Engineering & Management, has made some interesting findings about developing business plans.
Management flexibility increases the value of small firms
Management flexibility increases the value of small firms
A study into the activities of 512 small US tech firms has shown that the companies who invest in research & development (R&D) have two patterns of complementary activity, only one of which shows a steady increase in revenue.
Manipulation as Managerial Motivational Tool
Manipulation as Managerial Motivational Tool
When you think about it, motivating someone involves manipulation at some level, even if the intention behind the manipulation is wholly positive, both for the individual and the organisation.
Manipulation and why it is a core part of business
Manipulation and why it is a core part of business
An interesting research paper from a team of researchers from the Dimitrie Cantemir, Faculty of Touristic and Commercial Management and the Bucharest University of Economic Studies, Faculty of Marketing, Bucharest, in Romania has just been published in the Journal Calitatea. The researchers looked at manipulation in organisations and had some surprising results.
A model for coping with the paradoxes of management
A model for coping with the paradoxes of management
A significant part of management is how to manage the paradoxes and dilemmas presented with competing priorities that abound in organisational life. A new model just published in the German Journal of Human Resource Management shows how to balance priorities and deal with the paradoxes.
Product market advantages through research and development (R&D) cooperation with marketing or sales teams
Product market advantages through research and development (R&D) cooperation with marketing or sales teams
A new study has been published looking the effectiveness of R&D and marketing cooperation as compared to R&D and sales cooperation for new-product development under different market and organisational circumstances in businessto-business settings.
Role conflict for employees can actually be good for your organisation, but only if…
Role conflict for employees can actually be good for your organisation, but only if…
A study just published by researchers from the Eindhoven University of Technology, Department of Industrial Engineering & Innovation Sciences and Avans University of Applied Sciences, Department of Marketing and Business Management in the Netherlands looked at what happens when frontline employees are placed in a situation of conflicting role demand.
The difference between management and employee views of risk
The difference between management and employee views of risk
A study just published looked at the difference between employers’ and employees’ perceptions of risk. This research is interesting because it highlights a perceptual difference or gap between managers and employees.
The Key to (Lean) Management
The Key to (Lean) Management
A new study looking at communication styles in successful and failed lean change events across a range of motor vehicle manufacturers is quite instructive and useful.
The values and behaviours of effective lean managers
The values and behaviours of effective lean managers
A really useful research study looking at what makes an effective ‘lean’ leader and manager has just been published in the European Management Journal by researchers at three universities in the Netherlands and the United States.
When employees get p*$$ed off. What the manager does next makes a difference
When employees get p*$$ed off. What the manager does next makes a difference
It is estimated that somewhere between 50 and 70% of employees, will, at some point in their employment feel that the organisation has wronged, mistreated or let them down in some way.
Why are some professional firms more entrepreneurial than others?
Why are some professional firms more entrepreneurial than others?
Many professionals not only have to master their profession and services but also how to run and manage a business. A new study published in the International Journal of Entrepreneurial Behaviour and Research has looked at the factors which contribute to the success of this balance.
Why most business strategies fail - eventually
Why most business strategies fail - eventually
A paper just published by colleagues at the Saïd Business School at the University of Oxford argues that business planning by organisations needs to involve ‘scenario research’. Scenario research involves looking at how the business would benefit or fail from a range situations.
Why Nokia lost the smartphone war and what your organisation urgently needs to know before it’s too late.
Why Nokia lost the smartphone war and what your organisation urgently needs to know before it’s too late.
A novel study by researchers from Finland’s Aalto University and INSEAD in Singapore examined what happened inside Nokia that led to its rapid downfall between 2005 and 2010, in what has been described as a failure of innovation. This study reveals why Nokia couldn’t innovate fast enough.

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