Assessing organisational digital maturity: what models are used and are valid?

Research Briefing

Keywords: Digital, digital maturity, digitisation, enterprise architecture, digital management, organisational maturity, organisational strategy, digital strategy

One of the fastest growing areas of interest, both within the research databases and anecdotally within organisations, is that of digitisation. Virtually every business and organisation has at least some degree of penetration and integration of technologies such as the internet, email, computing and other technologies and communication systems. Digitisation has had a dramatic impact on the workspace, as  as on how organisations organise themselves, communicate and do business.

The question many businesses and organisations are struggling with is how to respond to the exponential rate of change that new technologies and digitisation are bringing on an almost daily basis. In 2016 and 2018 a series of research reviews found that organisations and companies who are able to adapt the fastest to digitisation are more likely to gain a competitive advantage. Indeed, there is a growing amount of evidence to show that organisations in certain sectors, who fail or are slow to respond to digitisation, are significantly more likely to fail.

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