Keywords: knowledge management, organisational culture, learning, organisational learning,
A key area of importance in just about every organisation of any size is that of knowledge management or how to create, store, transfer and use knowledge to the best advantage for the purposes of the organisation and the individuals within it. Knowledge management is a lot more than just making sure people have the right information, as it is primarily concerned with managing the flow of knowledge around the organisation to ensure that it is pertinent, relevant and timely. Additionally, the role of knowledge management within an organisation is to ensure that the system neither creates an overwhelming deluge of information that cannot be processed, nor that people end up saying “I didn’t know that”, when they needed certain information to make good decisions. It is, therefore, vital that knowledge flows are properly managed in any organisation.
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