Keywords: knowledge management, knowledge enabling factors, organisational effectiveness, organisational outcomes
Central to an organisation’s ability to achieve its outcomes is a vast range of knowledge primarily about how and what to do. The ability to build, manage and perpetuate knowledge about ways of doing things in an organisation, is critical to the continued survival of that organisation. All of this knowledge needs curating and managing so that the right knowledge is available when required. Knowledge management, or the ability to store, organise, distribute and use the knowledge required for day-to-day operations and longer-term strategic capability is a critical part of any organisations sustainability and competitive advantage.
As a result of the critical importance of knowledge, organisations usually treat knowledge as a valuable resource and asset. Knowledge management in itself can create long-term competitive advantage for an organisation. However, knowledge management in many organisations is not a simple task, particularly given their staff turnover and the loss of knowledge, skills and expertise that occurs as a result.
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