affective presence Archives | The Oxford Review

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The Oxford Review Volume 3 No 12

The Oxford Review Volume 3 No 12

In this edition of the Oxford Review:   Coaching for personality change Creating open innovation cultures in cluster environments Holacracy and obliquity: do new organisational design approaches actually work? How teams cope with new challenges through informal leadership Inspiring innovation in organisations through constructive confrontation Organisational change leadership: new thinking Predicting knowledge sharing in organisations […]

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Feeling better, doing better: how a leader’s affective presence influences service performance

Research Briefing

Keywords: leadership, leaders, leadership, affective presence, energy, service climate, service performance Several studies in 2017 have identified the increasing importance of the emotional experience customers have when interacting with front-line employees. The front-line hospitality industry requires employees to have high energy and be friendly and welcoming to customers at all times. However, employees can feel […]

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