emotional expression Archives | The Oxford Review

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Do people prefer emotionally expressive or non-expressive service providers?

Research Briefing

Keywords: work psychology, emotion, emotional expression, perceptions, perceptions of emotion, emotional Labour In many organisations and industries ranging from service organisations like the police through to businesses like hotels and call centres, the actions of the public facing employee can have a dramatic impact on the customer’s relationship with that organisation. One important element is that […]

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