emotional Labour Archives | The Oxford Review

Archive

Blog Archives

The relationship between emotional intelligence, emotional labour, organisational support and job satisfaction

Research Briefing

Keywords: emotional intelligence, emotion, emotion regulation, emotional labour, organisational support, perceived organisational support, job satisfaction Many organisations these days require employees to engage in emotional labour, which is the requirement for individuals to display certain emotional facets, such as happiness or enjoyment, and not to display other emotions that the individual may be feeling. Whilst […]

Read more

Do people prefer emotionally expressive or non-expressive service providers?

Research Briefing

Keywords: work psychology, emotion, emotional expression, perceptions, perceptions of emotion, emotional Labour In many organisations and industries ranging from service organisations like the police through to businesses like hotels and call centres, the actions of the public facing employee can have a dramatic impact on the customer’s relationship with that organisation. One important element is that […]

Read more