Keywords: wishful thinking, professional commitment, organisational citizenship behaviours, employee engagement, organisational engagement, work psychology
In recent years, one of the primary constructs in the employee and organisational engagement research literature has been the idea of organisational citizenship behaviours. Organisational citizenship behaviours, or those actions and activities that go beyond those required within the scope of an individual’s job description, have been found to be reliable predictors of a range of outcomes, including employee performance, organisational performance, employee engagement, reduction turnover intention and a range of other positive outcomes.
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