Keywords: teams, team, team effectiveness, team productivity, effective teams, trust, trust confirmation, trust disconfirmation.
Whilst most newly formed teams manage to function, in spite the fact that team members don’t know each other that well, there is a lot evidence to show that intrateam trust is a critical issue for performance. Therefore, the process of developing trust between team members is a critical one for team development.
Group dynamics and, hence, team performance within any team develops and changes largely dependent on the level of trust members have in each other. The issue then becomes what is it that creates trust within the team?
Previous studies have highlighted that the trust tends to develop from our experience of other people’s behaviours and a series of expectations that is developed by people about those behaviours, including the levels of cooperation they expect within a team scenario.
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