How to develop an effective leadership vision, better customer relationships and more in this month’s Oxford Review
In this month’s Oxford Review:
- How person-organisation fit impacts turnover intentions
- The effect of educational video on student engagement, critical thinking and learning
- The dynamics of victimisation
- Performance management in lean organisations – what actually works?
- Is CBT a clinically effective intervention in work settings? A new clinical study
- How to develop longer-lasting and higher quality relationships with your customers
- How to develop an effective leadership vision
- Connections between knowledge management and organisational culture
- Passive leadership and the impact it has on both employees and the organisation
- How our perceptions affect our well-being
- What is positive computing? A primer with issues
- What causes work disengagement?
Keywords: person-organisation fit, work engagement, turnover intention, intention to leave
Relatively high levels of employee turnover remain a concern for many organisations, largely due to the negative impact this has on both organisational effectiveness, organisational outcomes and cost. A number of recent studies have shown that voluntary turnover in organisations can be a significant hindrance to organisational performance.
A number of studies from 2016 and 2017 showed that somewhere around 10% to 34% of employees are actively looking to change their jobs and change their employer. This not only represents a significant proportion of employees, it also represents a significant body of knowledge and expertise exiting organisations around the world. This study unpacks two elements that help to retain key workers
Keywords: video, educational video, instructional video, training video, learning and development, organisational learning, learning
Educational or instructional video is being used more and more frequently in organisational learning scenarios. The use of video in educational and training context is not new, with the earliest known classroom augmented teaching via film being used during the Second World War. However, recent advances in internet and online technology has meant that there has been an explosion in the use of video and ‘online’ courses over the last 10 to 15 years.
The new literary review looking at the latest research into the educational use of video has just been published by a group of researchers in the UK and the US looking at the impact video has on student learning, student engagement and the development of critical thinking. If you use video in any capacity, you will want to read this briefing.
Keywords: Victim, victimisation, bullying, aggressive behaviour, dyadic spiral, relationship
There are two primary ways organisations, managers and researchers tend to think about victimisation:
The first is by looking at the antecedents of the perpetrator in order to predict what attributes contribute to someone becoming an aggressor.
The second perspective is to look at the victim to see what attributes predict that someone will become victimised.
This study shows that actually the most useful way to look at victimisation is…
Keywords: Performance management, lean, lean manufacturing, lean organisations, management control,
Lean principals of manufacture and the notion of performance management are practices that have developed and spread between organisations, both within the manufacturing sectors and outside of it. Both ‘lean’ and ‘performance management’ have become areas of significant focus operationally, strategically, and in terms of research activity.
However, hitherto few studies have looked at the connections between both lean and performance management and they have been treated as separate entities. This means that there has been little research and consideration about how performance management operates and what its outcomes are in a lean environment. It is important to look at the links between lean operating and what creates superior performance in organisations. This briefing looks at a systematic review of evidence about what works.
Keywords: CBT, workplace well-being, well-being, cognitive behavioural therapy, absenteeism
NICE – the National Institute for Health and Clinical Excellence – in the UK recommends CBT or Cognitive Behavioural Therapy as part of a range of therapies and interventions to help people with issues that lead to frequent short-term absences or long-term sick absence from work due to mental health issues. Across the UK, approximately half of long-term sickness absences are due to mental health issues, costing over £26bn a year in the UK alone. Surprisingly however, there are virtually no randomised clinical trials or studies about the effectiveness of CBT in work-place contexts for mental health issues. This briefing reports on a clinical study of the effectiveness of CBT in the workplace. This briefing will be of great use for anyone concerned with well-being and mental health issues in the workplace.
Keywords: customer relationships, relationship quality, agility, organisational learning, culture
It has been recognised for a number of years now, both in the research literature and in organisational operational knowledge, that one of the keys to successful organisational outcomes is having positive long-lasting and good quality relationships with customers.
The critical importance of customer relationships and customer relationship management to organisational outcomes and profitability can be seen in the plethora of customer relationship management departments, systems, consultants and experts that exist in the business world today. This briefing looks at a range of factors which help to develop better quality customer relationships and will be really useful for anyone concerned with developing sales or better customer relationships.
Keywords: leadership, leadership vision, moral duty,
At its heart, leadership is an influence- and relationship-based set of activities and outcomes. A primary part of leadership is the development and provision of a vision that helps to drive and motivate people and an organisation in order to fulfil the purposes. Whilst vision is probably one of the most cited leadership activities, it also tends to be:
- frequently misunderstood
- interpreted through moral and ethical filters.
This briefing looks at a new study about developing effective leadership vision and is essential reading for all leaders and anyone involved in leadership development and leadership coaching
Keywords: knowledge management, organisational culture, learning, organisational learning,
A key area of importance in just about every organisation of any size is that of knowledge management or how to create, store, transfer and use knowledge to the best advantage for the purposes of the organisation and the individuals within it. Knowledge management is a lot more than just making sure people have the right information, as it is primarily concerned with managing the flow of knowledge around the organisation to ensure that it is pertinent, relevant and timely.
Additionally, the role of knowledge management within an organisation is to ensure that the system neither creates an overwhelming deluge of information that cannot be processed, nor that people end up saying “I didn’t know that”, when they needed certain information to make good decisions. It is, therefore, vital that knowledge flows are properly managed in any organisation. This research briefing is a must for anyone concerned with either knowledge management or learning.
Keywords: passive leadership, trust, organisational justice, job satisfaction, job performance, organisational citizenship behaviours, job commitment, organisational commitment, laissez-faire leadership, management-by-exception, trust privacy model, affect-based trust
Whilst much of the current research literature focuses on transformational and servant leadership, there is a growing interest on the impact effects of passive leadership. This interest appears to stem from the fact that it has been identified that passive leadership is rife in many of today’s organisations and the fact that, as a method of leadership, it has largely been ignored in the research and organisational development literature. This research briefing looks at the impact and effects of passive leadership.
This is a really useful briefing for all leaders and anyone concerned with leadership development.
Keywords: cognitive outlook, perceptions, attention, well-being, emotion, optimism, positive emotions, negative emotions, pessimism, memory, self-esteem, self-determination, attributional style, ruminative style
Our cognitive outlook and perceptions, or how we construe things, can have a significant impact on a range of outcomes. For example, people with a generally positive outlook tend to have higher satisfaction ratings for things like relationships, family, job et cetera. Additionally, as you would expect, people with a more positive take on things tend to be more optimistic and usually have higher levels of self-esteem.
This research briefing looks at the impact our perceptions and thinking have on or health and well-being.
Keywords: positive computing, positive psychology, interactive technology, positive technology, Feenberg’s critical theory of technology, side effects
Since about 2010, two trends have converged to create positive computing or positive technology. This research briefing looks at what positive computing is and how it is changing the world of work and includes a look at Feenberg’s critical theory of technology.
Keywords: Work engagement, employee engagement, work disengagement,
There has been a huge amount of interest in employee and work engagement, both in the research literature and the organisational practice. This has largely followed on from research findings and organisational judgement that has found engaged employees are more productive, loyal, flexible, pro-social and happy. As a result, much work has been undertaken to discover the predictors of work engagement.
Looking at the causes and predictors of work engagement is one facet of the work engagement literature. The other is to look in the opposite direction at the causes and predictors of work disengagement and deviant organisational behaviour, as both directions have a story to tell and can be hugely helpful. This briefing looks at a study to find the predictors of work disengagement.
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