An exploration of the ‘dark side’ associations of conflict, power and dependence in customer – supplier relationships | The Oxford Review

An exploration of the ‘dark side’ associations of conflict, power and dependence in customer – supplier relationships

Research Briefing

All of us have probably had issues with a telephone or utilities supplier at some point. Some of the larger companies frequently have very poor customer service reputations and this does impact on their ability to retain business. A paper just published by researchers in France looked at the component parts of the ‘dark side’ of customer – supplier relationships.

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Disclaimer: This is a research review, expert interpretation and briefing. As such it contains other studies, expert comment and practitioner advice. It is not a copy of the original study – which is referenced. The original study should be consulted and referenced in all cases. This research briefing is for informational and educational purposes only. We do not accept any liability for the use to which this review and briefing is put or for it or the research accuracy, reliability or validity. This briefing as an original work in its own right and is copyright © Oxford Review Enterprises Ltd 2016-2019. Any use made of this briefing is entirely at your own risk.

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