Employee Empowerment - Key Factors | The Oxford Review - OR Briefings

Employee Empowerment – Key Factors

Research Briefing

Research from the hospitality sector has shown what drives employee empowerment at an individual level.

The chief reasons that hotel staff are given greater power (‘empowerment’) tends to be to improve service quality and outcomes for a customer base that has ever higher expectations from their stays in hotels around the world. This also has a positive impact on employees, with lower staff turnover, greater job satisfaction and commitment, increased productivity and, of course, higher customer satisfaction levels. In giving those staff more power, so some hotel chains have found they need less management and this impacts overall staff costs too, driving up profits.

At the frontline staff level this means that when a customer asks for something, they are often empowered to make it possible without recourse to management. A midnight bottle of champagne for instance, long after the bar has closed. This gives the staff more control, freedom to make decisions, information to participate in decision making and organisational affairs.

Get the full research briefing including all references


About our research briefings


Not a member?

Apply to join now and get:


  1. Weekly research briefings sent direct to you every week
  2. A copy of the Oxford Review containing between twelve and sixteen additional research briefings every month
  3. Research Infographics
  4. Video research briefings.
  5. Special reports / short literature reviews on topics that appear to be getting a lot of research attention or if there has been a recent shift in the thinking or theory
  6. The ability to request a watch list for new research in keyword areas (as long as it is within the realms of:
    1. Leadership
    2. Management
    3. Human resources (not legal aspects)
    4. Organisational development
    5. Organisational change
    6. Organisational learning
    7. Learning and development,
    8. Coaching
    9. Work Psychology
    10. Decision making
  7. Request specific research / brief literature reviews
  8. Access to the entire archive of previous research briefings, copies of the Oxford Review, infographics, video research briefings and special reports.
  9. Access to Live Reports – continually updated as new research on the topic is released
  10. Members only podcasts – research briefings in audio – coming soon
  11. Live continually updated reports


Be the most up-to-date person in the room

Apply to join now

Be impressively well informed


Get the very latest research intelligence briefings, video research briefings, infographics and more sent direct to you as they are published

Be the most impressively well-informed and up-to-date person around...

Powered by ConvertKit
Like what you see? Help us spread the word