How leaders, managers and employees conspire to not resolve goal inconsistencies | The Oxford Review

How leaders, managers and employees conspire to not resolve goal inconsistencies

Research Briefing

Messages and orders from leaders and managers create a world of meaning in organisations. Often however the messages managers send out can create a paradox i.e. inconsistencies, uncertainties and ambiguity that defy the prevailing logic within the organisation. These in effect, create uncertainty about the aims and goals the employee should have.

The study at hand, by a team of researchers from Umeå University in Sweden, looked at how people in organisations make sense of the paradoxes that frequently stem from management and leadership communications, both direct, like purposeful memos and direct communication, and indirect, like the messages people get from the actions, reactions, body language and language managers and leaders use.

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Disclaimer: This is a research review, expert interpretation and briefing. As such it contains other studies, expert comment and practitioner advice. It is not a copy of the original study – which is referenced. The original study should be consulted and referenced in all cases. This research briefing is for informational and educational purposes only. We do not accept any liability for the use to which this review and briefing is put or for it or the research accuracy, reliability or validity. This briefing as an original work in its own right and is copyright © Oxford Review Enterprises Ltd 2016-2019. Any use made of this briefing is entirely at your own risk.

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