Tag Archives for " affective presence "
In this edition of the Oxford Review: Coaching for personality change Creating open innovation cultures in cluster environments Holacracy and obliquity: do new organisational design approaches actually work? How teams cope with new challenges through informal leadership Inspiring innovation in organisations through constructive confrontation Organisational change leadership: new thinking Predicting knowledge sharing in organisations The […]Read more
Keywords: leadership, leaders, leadership, affective presence, energy, service climate, service performance Several studies in 2017 have identified the increasing importance of the emotional experience customers have when interacting with front-line employees. The front-line hospitality industry requires employees to have high energy and be friendly and welcoming to customers at all times. However, employees can feel […]Read more