Tag Archives for " Change Management "
Why is there a performance dip during or following organisational change? When doesn’t a performance dip happen? In my earlier post Is the Change Curve a myth? I looked at the research evidence about whether the change curve actually occurs or not. Is there always a performance dip following or during change? In my next […]Read more
How management can prevent the downside of change It has been found through a series of studies that staff cutbacks, particularly in service industries, invariably have a negative impact on frontline employees’ ability to interact successfully with customers. For example over nine years in the US healthcare industry, the number of patient interactions per employee […]Read more