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The Oxford Review Vol 3 Number 4

The Oxford Review Vol 3 Number 4

In this month’s Oxford Review: How person-organisation fit impacts turnover intentions The effect of educational video on student engagement, critical thinking and learning The dynamics of victimisation Performance management in lean organisations – what actually works? Is CBT a clinically effective intervention in work settings? A new clinical study How to develop longer-lasting and higher […]

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How to develop longer-lasting and higher quality relationships with your customers

Research Briefing

Keywords: customer relationships, relationship quality, agility, organisational learning, culture It has been recognised for a number of years now, both in the research literature and in organisational operational knowledge, that one of the keys to successful organisational outcomes is having positive long-lasting and good quality relationships with customers. The critical importance of customer relationships and […]

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