Emotion Archives | The Oxford Review

Tag Archives for " Emotion "

Do people prefer emotionally expressive or non-expressive service providers?

Research Briefing

Keywords: work psychology, emotion, emotional expression, perceptions, perceptions of emotion, emotional Labour In many organisations and industries ranging from service organisations like the police through to businesses like hotels and call centres, the actions of the public facing employee can have a dramatic impact on the customer’s relationship with that organisation. One important element is that […]

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How our cognitive outlook and perceptions affect our well-being – new study

cognitive outlook and perceptions

Our cognitive outlook and perceptions, or how we construe things, can have a significant impact on a range of outcomes. For example, people with a generally positive outlook tend to have higher satisfaction ratings for things like relationships, family, job etc. Additionally, as you would expect, people with a more positive take on things tend […]

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Podcast Episode 1: Emotions, expectations and behaviour

Organisational Success Podcast

Interview with Maya Tamir about her research on Emotions, expectations and behaviour.   The linked research briefing can be downloaded here   Transcript: David Wilkinson:          So, welcome to The Oxford Review video podcast. Today, I’d like to welcome Maya Tamir. She’s in Israel, and she’s done a very interesting paper, you’ve got the briefing about […]

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How our emotions influence work groups and organisations – new research

Emotions at work

Many people in organisations think that emotions just get in the way of rational decision making and thinking. This may not be correct as a new study shows… Emotions as social information (EASI) theory Affective processes Emotional contagion Effective convergence Cognitive processes Behavioural processes Conclusions References   A new study by researchers from the University […]

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