Tag Archives for " Emotion "
Keywords: work psychology, emotion, emotional expression, perceptions, perceptions of emotion, emotional Labour In many organisations and industries ranging from service organisations like the police through to businesses like hotels and call centres, the actions of the public facing employee can have a dramatic impact on the customer’s relationship with that organisation. One important element is that […]Read more
Our cognitive outlook and perceptions, or how we construe things, can have a significant impact on a range of outcomes. For example, people with a generally positive outlook tend to have higher satisfaction ratings for things like relationships, family, job etc. Additionally, as you would expect, people with a more positive take on things tend […]Read more
What is identity work? Identity work refers to any situation where someone needs to modify their identity in order to be accepted, listened to, and engaged with . In effect, rather than just being who they are and acting/talking/ relating in ways they would prefer to do normally, people engaged in identity work find they […]Read more
Interview with Maya Tamir about her research on Emotions, expectations and behaviour. The linked research briefing can be downloaded here Transcript: David Wilkinson: So, welcome to The Oxford Review video podcast. Today, I’d like to welcome Maya Tamir. She’s in Israel, and she’s done a very interesting paper, you’ve got the briefing about […]Read more
Many people in organisations think that emotions just get in the way of rational decision making and thinking. This may not be correct as a new study shows… Emotions as social information (EASI) theory Affective processes Emotional contagion Effective convergence Cognitive processes Behavioural processes Conclusions References A new study by researchers from the University […]Read more