emotional Labour Archives | The Oxford Review - OR Briefings

Tag Archives for " emotional Labour "

The cost of not being able to be emotionally honest at work – A new study

Emotionally dishonest

Many workers, such as shop service counter employees, hospitality workers etc. are required to interact with customers with a smile and continue to be positive and upbeat, regardless of their own feelings. This process, known as emotional labour can have very real consequences… Emotional Labour Originally, the term referred to individuals who were in frontline […]

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