relationship quality Archives | The Oxford Review - OR Briefings

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The Oxford Review Vol 3 Number 4

The Oxford Review Vol 3 Number 4

In this month’s Oxford Review: How person-organisation fit impacts turnover intentions The effect of educational video on student engagement, critical thinking and learning The dynamics of victimisation Performance management in lean organisations – what actually works? Is CBT a clinically effective intervention in work settings? A new clinical study How to develop longer-lasting and higher […]

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The Oxford Review Volume 3 Number 7

The Oxford Review Vol 3 No 7

In this edition What we can learn from resilient children What large organisations can learn from SME’s in terms of project management What is the impact of organisational knowledge loss due to employees leaving? Using evidence in evidence-based practice: Integrating practice and research This one thing predicts intercultural harmony and productive working relationships The one […]

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How to develop longer-lasting and higher quality relationships with your customers

Research Briefing

Keywords: customer relationships, relationship quality, agility, organisational learning, culture It has been recognised for a number of years now, both in the research literature and in organisational operational knowledge, that one of the keys to successful organisational outcomes is having positive long-lasting and good quality relationships with customers. The critical importance of customer relationships and […]

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This one thing predicts intercultural harmony and productive working relationships

Research Briefing

Keywords: Cultural harmony, cultural humility, relationship quality, interethnic relationships, work psychology In today’s multicultural and multi-ethnic workplaces and society, the ability to work productively together, regardless of ethnic or cultural backgrounds, is essential for a range of organisational outcomes including: Productivity Leader-Member Exchange (LMX) – the relationship between a leader and individual followers Inter-team and intra-team […]

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